Perfil buscado (Hombre/Mujer)

We are seeking an experienced Service Delivery Manager (Subjet Matter Expert) SAP Basis to join the team in maintaining and further developing the SAP systems for the entire Multinational Group. You will heavily collaborate with cross-functional teams in charge of our business applications, such as SAP ERP P11, SD/MM, FI/CO, PLM, HCM, BW, Fiori, etc., as well as teams in charge of datacenter operations and cloud (AWS) migration.

Main Tasks and Responsibilities
• Lead projects in the SAP service area, including scope definition, resource allocation, timeline development, and risk assessment. Collaborate with stakeholders to gather requirements and ensure project objectives are clearly defined and aligned with business goals.
• Monitor SAP project progress, track milestones, and proactively identify potential roadblocks. Implement mitigation strategies and take corrective action to keep projects on track for successful delivery.
• Ensure appropriate operational service documentation is created & accepted by stakeholders prior to the introduction of a new service
• Taking ownership with her/his team of critical & major incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews.
• Administration of SAP HANA databases, such as planning and performing database upgrades, designing and maintaining the physical database layout, performing database reorganizations, maintaining database security, ensuring database performance, managing database storage, database problem determination and resolution, etc.)
• SAP administration on Linux and Windows
• Perform system copies
• Spool administration and troubleshooting spool/printer issues
• TMS administration and configuration and troubleshooting of Transport errors
• Perform or coordinate the installation of upgrades, support packages or add-ons
• Coordinate the change management with regards to the SAP landscapes between the datacenter team members, module experts and service providers
• Configuration of single-sign-on technologies for SAP applications
• Design, improve and continuously validate the Backup/Restore/Recovery methods for SAP servers and databases
• Improve the monitoring and conduct performance tuning of SAP application servers and HANA database servers
• Act as the Subject Matter Expert on SAP security topics, providing guidance and support to colleagues and stakeholders throughout the organization.
• Develop and maintain system documentation for all SAP instances and interfaces
• Ensure the End-to-End SAP Basis support process with our service provider
• Execute SAP landscape Consolidation strategy as SAP Basis technical architect for S/4 HANA transformation.
• Lead and influence SAP S/4 HANA simplification items during the transformation program, delivering solution approach wherever conflict occurs.

Education
• Holds a Bachelor´s degree in Computer Science, Information Technology, Information Systems, or a related field, or demonstrate equivalent experience.
• SAP Associate, Professional or Specialist certifications are beneficial to underline the necessary experience for the role.
• Strong in ITIL processes and service management.
• Strong experience with SAP projects and project management
• SAP on AWS Specialty certifications are a plus.

Experience
• Candidate should have at least 5 years of experience in handling mid-size or large SAP environments
• Solid know-how on SAP NetWeaver ABAP stack, Java stack, ECC and HANA database, Web Dispatcher, single-sign-on
• Strong experience in UNIX/Linus and Windows server operating systems
• Good analytical and solution-oriented thinking
• Strong customer focus