Costumer / solutions engineer

Perfil buscado (Hombre/Mujer)

• Technical communications with prospects and customers showcasing the product, providing technical details, resolving service-related issues.
• Understand the company´s internal and public code bases to answer and manage any questions from customer developers using our products and other NPAW engineers.
• Provide technical guidance and support for integrating products into customers´ systems.
• Assist with integration topics, ensuring the seamless connection and performance of solutions within various environments.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Develop and maintain integration-related documentation to facilitate smooth implementation and ongoing support.
• Collaborate with the development team to attend customers´ specific needs.
• Collaborate with product management to bring important insights from the customers´ and prospects´ point of view.
• Coordinates closely with sales and service resources to align solution design with customers´ business requirements. Examples: POC, RFI, RFP´s, etc.
• Develop tooling, processes and documentation to enable the best possible developer support experience at scale

• Customer-oriented/Technical/expertise/Integration/Problem-solving/Collaboration
• Video intelligence / Analytics / Streaming / Data-driven / Global

• Bachelor´s degree in Engineering, Computer Science, or a related field.
• Minimum 3 years of experience in a similar role (Technical Account Manager / Solutions Engineer), preferably in a SaaS or video analytics environment.
• Experience in writing code (Ruby, Python, JavaScript, Java, Go, PHP, Objective-C, C#, Swift, etc) and enjoy learning new languages and technologies. We understand that languages can be learned: we care much more about your general engineering skill than knowledge of a particular language or framework.
• Excellent communication skills. Able to listen, understand and offer a better solution to the non-existing and existing customers, with the ultimate aim of forming and nurturing long-term contractual relationships.
• Tech-savvy person. Ability to understand technical documentation and extract the product value. Understanding video delivery technology formats and codecs, video delivery protocols, player technologies, etc. will be a plus.
• Advanced level of English.
• Empathy and social boldness: ability to manage customers´ expectations and to mediate between parties (work along with QA, Sales, Development).
• Customer-oriented person. You´re our customers´ advocate and everything is possible, it´s just needed to find the way.
• An autonomous, results-oriented person with focus, perseverance, determination, and energy.
• Willingness to travel occasionally for customer visits, trade shows, and other events.


A company specializing in video analytics provides advanced solutions to help online streaming services enhance performance, improve user engagement, and maximize revenue. With over a decade of experience, it delivers scalable tools to optimize media experiences globally.


• Competitive salary 💰
• Flexible work schedule ⏰
• Birthday afternoon off 🎂
• Career growth opportunities 🚀
• Access to continuous training 💻
• Language lessons 👩🏽‍🏫
• Referral bonus 🤝
• Fun environment: volunteering, company events, BBQs, pizza days, etc. 🎉
• International & multicultural team (more than 20 nationalities!) 🌍
• An amazing technological challenge 🧑🏽‍💻