Técnico redes

Level 1 Telecom Technician
•Minimum requirements (same for both profiles):
oMinimum academic qualification: Certificate of Higher Education (HNC) in Telecommunications Systems
oFull Spanish competence
•The candidate must have 2 years of experience in the following functions:
oNetwork Monitoring
Surveillance and monitoring of the network, filtering of events and alarms through OSS and alarm integrators
oIncident Management
From identification, categorization and analysis to resolution, verification and service recovery
Interactions with all external parties involved in the service, include supplier and vendor
Prevent problems and resulting incidents from happening, eliminate recurring incidents, and minimize the impact of incidents that cannot be prevented
Support to field technicians during the maintenance of customer equipment
oPreventive Maintenance
Inspecting CPE elements on a scheduled basis avoiding downtime. Programming back-up and software patch updates
oChange Support & Planned Works
Monitoring and reporting on implementation, reviewing, execution and closing change requests
•Technologies:
Voice: Fixed telephony services (PSTN, ISDN, indirect access), mobile, IP (IP line, virtual PBX, SIP trunks, intelligent network).
Data: Point to point or multipoint services, VPN’s, IPSEC, network interconnection: switching, routing, multicast transport, voice and video, Internet, WiFi, WAN.
•Valuable:
oFull English competence
oOther languages will be valuable
oCCNA, CCNP, JNCIA, JNCIP certifications
oProgramming macros, scripts
•Corporate values:
oBusiness skills in dealing with clients and teamwork
•Specific skills for the position:
oAbility to learn new technologies
oAbility to communicate orally with customers, clients, and the public using a telephone, face to face, one to one setting, or using data network systems
oAbility to perform assigned tasks in a timely and efficient manner with a high standard of quality
oKnowledge of the installation, maintenance, and operation of networking
oSkill in troubleshooting problems
oAbility to identify and research malfunctions and take corrective actions
oAbility to evaluate networking systems and present results to management
oAbility to work independently with minimal supervision
oAbility to react to change productively and to handle other tasks as assigned
oAbility to establish and maintain effective working relationships with co-workers and management.

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